Sage Customer Service - Wow
Sage bowled me over with their excellent customer service this week. I broke a 6126 ZAxis in BC last month, and sent it in a few weeks ago for repair. Last Thursday it dawned on me that I’d be heading back up to BC in a week and still didn’t have my rod. I called them up, Rebecca from their customer service department was able to find my rod in their receiving department (I had only sent it two weeks prior and they typically take 6-8 weeks), expedited the repair, and it was waiting on my stoop this afternoon - four business days later.
Impressive, doubly so in an era of ever-poorer customer service.
